Vision:

• To be a leader in the quality of our products and services.
  
  
• To be a leader in profitability and returns to our stakeholders.
  
  
•  To be the most responsible and preferred company in the region.
  
  

Mission:

The purpose of TOTAL Kenya is to market quality petroleum products and service its customers responsibly and profitably in an innovative way to ensure that the public will come and continue to turn to Total.

Click on the following links to learn more:

• Total Kenya Limited
• Our history
• Our organisation and strategy
• Our operations
• Our financial position
  

Total Kenya Limited

Total Kenya Limited is part of the TOTAL Group, the 4th largest oil and gas company in the world operating in over 100 countries throughout the world. The Group is involved in all aspects of the oil industry from exploration and production to refining and marketing and it is also strong in the chemicals market.

TOTAL has been operating in Kenya since its incorporation in 1955 as OZO East Africa Ltd. It begun operations as Total Oil Products (E.A) Ltd. In 1991, the company name changed to Total Kenya Limited. It is the only subsidiary of a multinational petroleum company whose shares are quoted on the Nairobi Stock Exchange.

The Company has become one of the country's major oil and gas marketing companies with over one hundred and seventy service stations and a market share of 23.4% . TOTAL is well known for its tradition of superior services, hospitality and attractive conveniently located stations in the retail network. It is currently a brand leader in the Kenyan market. The Company is also the clear leader in the Liquefied Petroleum Gas (LPG) retail market.

It was the first oil company in Kenya to be awarded the ISO 9002 certification for its service station network and for its Customer order delivery process. The certification upgrade to ISO 9001:2000 was achieved in November, 2003.

The range of products and services offered by the Company include:

• The lubricants - Quartz (for petrol engines) and Rubia (for diesel engines) sold through the service station network. The Company is also strong in the area of industrial lubricants and has established a laboratory for the testing of such lubricants. It is the only facility of its kind in East Africa.
  
  
• In LPG, Total Kenya offers the widest range of products to the customer i.e. 50 kg, 22.5 kg, 13 kg, 6 kg Meko and 3 kg Baby Meko. The Company also supplies bulk gas to institutional customers. Investment in a bulk import storage facility for LPG in Mombasa will ensure that it never suffers shortages.
  
  
• Diversification - Total Kenya has various services that are not mainstream petroleum products such as the unique Auto Express/Pitstop service, the Bonjour/All Seasons shops (18 shops countrywide at the moment), the Firestone and Michelin Tyre centres, the Auto Clean/Car wash and restaurants.

The Company is very active in the industrial consumer area, supplying products ranging from specialist solvents and lubricants to industry countrywide and it is also active in Aviation fuels. Special imports according to specific customer requirements are readily available through sister companies worldwide at short notice.

Total Kenya has a strong safety, health and environment policy, which is carried through into its commercial activities. For example, in order to encourage conservation of Kenya's forests, the Company has endeavoured to make gas affordable to those who would otherwise use charcoal and firewood. Total Kenya continuously trains its own staff and those of business associates such as transporters on safety, health and environment.

As a founder member of the Petroleum Institute of East Africa, the Company is working to have these safety aspects communicated to its customers and the public at large. It is also a part of the Oil Spill Mutual Assistance Group (OSMAG), an industry initiative to prevent and promptly react to any oil spills that may occur in our environment.

Total Kenya endeavoured into an ambitious five year project targeting environmental conservation called Total Eco Challenge to help provide a sustainable solution to the deforestation threat posed to Kenya.

Greatest care is taken to see that quality products are brought to customers under the safest conditions. The company takes great pride in ensuring that customers come and continue to turn to TOTAL.

Managing Director